Effective From: October 12, 2026 (Version 1.2)
1. Introduction
In order to ensure Circularo Services run smoothly, securely and are accessible for all users, we have certain expectations about how the Services should be used. This Acceptance Use & IP Policy ("Policy") sets out these expectations and defines certain behaviour that is unacceptable. This Policy is incorporated by reference into the Terms of Service ("Terms") and a breach of this Policy may be regarded as a breach of the Terms.
2. Definitions
Capitalized terms in this Policy have the same definitions as in the Terms of Service.
3. Enforcement
3.1 Monitoring. We reserve the right to monitor your use of the Services in order to determine your compliance with this Policy. Any such monitoring will be undertaken in accordance with our Privacy Policy.
3.2 Actions on breach. If we determine (in our sole discretion) that you have breached this Policy, without affecting any other remedy, we have the right to permanently or temporarily terminate or suspend your User Account, Subscription or access to the Services without notice or liability to us. This means that we may also review, edit or withdraw access to any Customer Content, if we believe it breaches this Policy.
3.3 Investigating. We reserve the right to undertake the above actions if reasonably necessary to investigate a potential breach of this Policy.
4. Acceptable Use
4.1 Conduct. You must not do, or attempt to do, any of the following in relation to a Service:
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(Illegality) upload, store or transmit information or material that is illegal under applicable laws;
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(Incite) encourage or incite illegal, violent or discriminatory activity;
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(Impersonate) impersonate or imitate a person or company, including in relation to setting up the services;
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(Antisocial behaviour) act in disrespectful, threatening, abusive, harassing, indecent, tortious, libellous, or otherwise objectionable way;
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(Profanity) use any term of offence or profanity in connection with a Service, including when communicating with our support teams, when selecting a sub-domain or posting comments/reviews;
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(Deceptive Use) use the Services to facilitate phishing, social engineering, financial fraud or to transmit deceptive document requests designed to unlawfully harvest third-party credentials or funds.
4.2 Service integrity. You must not do, or attempt to do, any of the following in relation to a Service:
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(Access) hack or otherwise access another User's or third party's information without their permission;
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(Data) use any technology intended to scrape, mine, harvest or extract data;
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(Interference) interfere with the accessibility of the Service, including by framing, imbedding, placing pop-up windows or otherwise modifying access to a Service without our express permission;
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(Security Testing) perform unauthorized security testing, vulnerability scanning, penetration testing, reverse-engineering or load testing on any part of the Services without prior written authorization from Circularo;
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(Avoidance) use or allow others to use a Service in a way that circumvents this Policy, the Terms and any other contractual limitation applicable to the Services;
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(Competition) allow a direct competitor of Circularo to access or use the Services; and
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(Development) use a Service to design, develop or operate services similar or competitive to the Services.
4.3 Communications. You must not do, or attempt to do, any of the following in relation to a Service:
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(Personal Information) request personal, sensitive, medical or financial information from other users or third parties;
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(Identity) misrepresent your identity or affiliation with a Customer, External User entity or third party;
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(Marketing) benchmark, compare or otherwise use a Service other than for internal business purposes, including engaging in unsolicited mass communications, advertising or marketing;
4.4 Artificial Intelligence. Without our permission, you must not, or attempt to, use any agentic, artificial intelligence, machine learning, large language model (LLMs) or similar technology to access or use the Service, using expressly permitted under your Subscription.
You must not, or attempt to, use any Customer Content, platform data, document templates, or output generated by the Services to train, test, or validate artificial intelligence, machine learning, large language models (LLMs), or competing technologies.
5. Intellectual Property & Third Party Rights
5.1 No infringement. Activities that infringe or interfere with another's intellectual property rights, including any copyright, trademark, patent, trade secret, moral rights, or any other proprietary or contractual rights, are strictly prohibited when using the Services, including any Customer Content that you provide. We will remove Customer Content or other content if we believe it infringes another party’s intellectual property rights.
5.2 Third Party Rights. You must not upload to, transmit using, or download from, a Service any material that infringes third-party rights, as recognized under applicable laws.
5.3 Complaints process. If you believe your intellectual property rights have been infringed in connection with the Services, you may raise a complaint by emailing legal@circularo.com. In your email, you must include the following information:
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identify the work or intellectual property rights that you believe have been infringed. If the complaint relates to a trademark, please include a registration number for the trademark;
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identify any content or material that you believe infringes your copyright. Please include a URL, screenshot or other sufficient detail to allow us to locate this information in relation the Services;
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provide us with your contact details, including name, a contact number and valid email;
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explain why you believe (in good faith) that your work is being infringed and/or why the authorised copyright owner has not given permission for it to be used in connection to the Services; and
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confirm that you have accurately and truthfully made this report.
5.4 Investigation. We will promptly review your complaint and investigate. While investigating, we may notify the alleged infringer that you (or another party) has made the complaint, disclose your name and the details of the complaint, or take any other action that we believe appropriate in the circumstances. If we require further information, we will email you using the email address provided. We will notify you when we have completed our investigation and/or complied with your request.